Refund Policy

Return Conditions

• You can request a return within 14 days of receiving the product
• Items must be in their original condition, unused and unworn
• Items must be returned in their original packaging with all tags attached
• A proof of purchase (invoice or order confirmation) must accompany the return

This policy applies to all shipping destinations (Canada, France, North Africa, and elsewhere).

Size Exchanges

Size exchanges are free within 14 days of receiving your order, as long as the item is unworn and in its original condition and packaging. Contact us at contact@horizons-islamiques.com with your order number and the size you need — we'll arrange the exchange and cover shipping for the replacement item.

Refund Procedure

1. Return request: Contact us at contact@horizons-islamiques.com with your order number and the reason for the return.
2. Validation: Our team will review your request and send you return instructions within 2 business days.
3. Shipping the return: You'll need to ship the item to the address provided. Return shipping costs are your responsibility, except in the case of our error or a defective item. A tracking number is required for all returns — please keep it and share it with us, as we cannot process a refund for a package whose receipt cannot be confirmed.
4. Inspection: Once the item is received and inspected, we'll let you know whether your refund is approved or declined.
5. Refund: If your return is approved, the refund will be issued to your original payment method within 7 to 10 business days. Depending on your bank, it may take a few additional days for the amount to appear on your statement.

What counts as a defective item?

An item is considered defective if it has a manufacturing flaw affecting its durability or appearance upon receipt (loose stitching, holes, printing or embroidery defects, damaged fabric). Natural variations inherent to handcrafted or small-batch pieces (slight differences in shade or finish) are not considered defects.

Non-Refundable Items

Some items cannot be returned:

• Custom or made-to-order items
• Sale or discounted items (unless defective)
• Items damaged through misuse
• Personal care products (unless still sealed)

Exchanges (Other Than Size)

For any exchange other than size (e.g., color, style), standard return conditions apply. If you receive a defective or damaged item, contact us immediately at contact@horizons-islamiques.com to arrange a free exchange.

Shipping Costs

Original shipping costs are non-refundable, except in the case of our error or a defective item. In those cases, we also cover the cost of return shipping.

International Returns

This policy applies equally to all orders, regardless of destination (Canada, France, North Africa, etc.). Return shipping costs remain the customer's responsibility, except in the case of our error or a defective item. A tracking number is required to confirm shipment.